OpenScape UC - Demo

Index Menu :

- OpenScape UC Web Client
- Prefer Device and ONS (One Number Service)
- Presece Status
- Desktop Intergration Tool
- Instant Messaging (Chat)
- Contact (UC , LDAP)
- Voice Conference
- Video Conference
- Voicemail
- Auto Attendant
- Application Builder
- Voice Portal
- Voice Speech Portal
- OpenScape Desktop Client Enterprise Web Embedded Edition
- OpenStage Client
- OpenScape Mobile
- xx
- OpenScape Web Collaboration
- Deployment Scenarios

1. OpenScape UC Web Client

https://<OpenScape UC IP>:8443

OpenScape Web Client
The OpenScape Web Client is a browser based application that allows an OpenScape user to use many OpenScape UC Application features via the Internet.
The OpenScape Web Client features allow you to:
• Log on
• Log off
• Display missed calls
• Display a list of last called numbers
• Access voicemail messages
• Make calls
• Drop calls
• Display your status
• Select another status
• Change your preferred device
• Configure communication rules

Requirement
Application :
License :

2. Prefer Device and ONS (One Number Service)

3. Presece Status

4. Desktop Integration Tool

OpenScape Desktop Integration
You can use the client OpenScape Desktop Integration to set up the phone connection to a phone number you have selected in any Windows application.

5. Instant-Messaging (Chat)

Instant-Messaging Systems
Each UC Application system uses a specified integration mode for its instant messaging functions. This integration mode is selected during the system setup and tunes the UC Application system to a specified instant-messaging system.
You can select from:
• Integration mode Standard You need to use this integration mode if the UC Application system shall be connected to the instant-messaging system Openfire.
• Integration mode tuned to Microsoft Office Communication Server (OCS)/ Microsoft Lync Server
the following external instant messaging solutions:
– Microsoft Office Communications Server 2007
– Microsoft Lync Server 2010
– Microsoft Lync Server 2013

Openfire Server
Openfire provides an instant-messaging service. OpenScape users can thus communicate with other users via instant-messaging connections.
Furthermore, IM media presence statuses of OpenScape users can be displayed in the OpenScape clients. OpenScape UC Application determines these IM media presence statuses from an OpenScape user being logged in at the Openfire server or not.

Requirement
Application : OpenFire
Additional License :

6. Contact (UC , LDAP)

Contacts
Users can manage their UC Application contacts and take the following actions:
• Add a new contact or remove a contact, even persons who are on other directories in their company’s network
• Import contacts from Microsoft Exchange / Outlook or IBM Lotus Domino / IBM Lotus Notes
• Import contacts from Microsoft OCS / Lync
• Start voice conference or multimedia conference with contacts
• Place a phone call, send an IM or an E-mail to a contact
• View a contact’s status
• View the contact’s availability for a phone call, IM, and E-mail.

LDAP Directories
The LDAP connection allows you to connect OpenScape UC Application to any external LDAP directory – e.g. to an Active Directory if you connect Microsoft Exchange to OpenScape UC Application as groupware.

7. Voice Conference

Voice Conference DTMF Control
** --> Conference instruction
*2 --> Lock/Un-Lock Conference
*3 --> Mute/Un-Mute
*4 --> Mute/Un-Mute All
*5 --> Switch to Another phone

Ad-Hock Conference

Meet-Now Conference

License

Ad-hoc Conference
An Ad-hoc conference is a dynamically and spontaneously configured and immediately performed conference. If you wish to stage a meeting with several persons and you see in the contact list that all of them are available, you can select them and subsequently start a one-off voice conference in one working step.
No Video is supported for Ad-hoc conferences.

Meet Me conference
Meet Me conferences are planned and configured in advance. You can configure them as scheduled conferences that start automatically at a specific time or as conferences that can be started freely and manually by the moderator or automatically by the first conference participant who dials in.
Two types of Meet Me conferences are possible:

Open conference
An open conference is a Meet Me conference in which all participants have the same control privileges. The conference is started either automatically at a scheduled time or manually by one of the participants respectively automatically by the first participant who dials in. Depending on the conference configuration,the participants are either called automatically by the system at the conference start (dial-out) or need to dial in by themselves (dial-in).

Moderated conference
A moderated conference is a Meet Me conference in which only the conference creator is in control as moderator. The conference starts automatically if a point in time has been configured. If no start time has been configured, the moderator can start the conference manually or by dialing in. Depending on the configuration, participants can dial in or are called by the system (dial-out). When the moderator leaves the conference, it ends automatically for the other participants also.

MeetNow! Conference
Using a special access number you can configure MeetNow! conferences quickly with all external and internal participants. The conference room is exclusively defined by specifying an arbitrary PIN. I. e. all conference participants who dial the access number and enter the specified PIN are in the same conference room and can talk to each other directly.
MeetNow! conferences can be started only by callers the conference portal can uniquely identify as OpenScape users. If an OpenScape user not uniquely identified is the first one to dial into a MeetNow! conference, he/she will hear music-on-hold until the first uniquely identified OpenScape user dials into the MeetNow! conference.

Requirement
Application :
Additional License : Audio Conference Channel

8. Video Conference

Requirement
Application :
Additional License : Video Conference Channel

9. Voicemail

Requirement
Application : Xpression , 3rd party Voicemail
Additional License : ?

10. Auto Attendant

License Requirent

OpenScape Auto Attendant
OpenScape AutoAttendant enables the automated attendant – an automated central postmaster account for OpenScape UC Application that supports the following general features:
• DTMF-based control of the following pre-defined OpenScape Auto Attendant functions
– Connecting extensions
– Searching employee directory for contact to connect
– Finishing calls (probably after playing a greeting)
– Recording and sending voice messages
– Playing greetings

Requirement
Application :
Additional License : Auto Attendant Channel

11. Application Builder

OpenScape Application Builder
The OpenScape Fusion Application Builder is an administrator client. You can use it for creating customized, IVR-based applications for the OpenScape Media Server. For this purpose, you design in the OpenScape Fusion Application Builder GUI the flow chart of a passive or interactive voice dialog application.

Requirement
Application : OpenScapeUcSuiteApps-OptionalPackage-V7R2.0.0-130000.iso/win32/ApplicationBuilder-72.0.4.0-39.zip
Additional License :

12. Voice Portal

Voice portal
OpenScape UC Application Voice Portal (TUI) The voice portal TUI is enabled by the OpenScape Media Server of the OpenScape system. It is thus an element of the media services.

Provides telephone access to capabilities such as:
– creating, listening, and responding to messages 
– listening and responding to appointments
– starting and joining conferences
– finding and calling contacts
– setting user presence
– setting the preferred audio device

Main Menu
1. Mailbox
--> 1. Recording
--> 2. Listen New
--> 3. Listen
--> 4. Change Folder
2. Calendar
3. Conference
4. Setting
--> 1. Answering Option
--> 2. Voicemail Option
--> 3. Unify Option
--> 2. Change Status
--> 3. Prefer Device
--> 4. Manage Contact
7.Transfer

 OpenScape UC Application V7, Voice Portal, Quick Reference Guide, Issue 2.pdf

13. Voice Speech Portal

License Requirement

OpenScape Desktop Client Enterprise Web Embedded Edition

The OpenScape Desktop Client Enterprise Web Embedded Edition (WE) is a desktop application
Allows full access to all OpenScape UC Application features – such as:
• Contact List
• Directory
• Personal Presence
• Preferred Device
• Conference Planning
• Call Control
• Conference FloorCtrl
• Tell-Me-When
• Rules Admin
• Journal

Requirement
Application : OpenScapeUcSuiteApps-BasePackage/Patch/win32/OpenScapeDesktopClientWE-V7R1.39.2.zip
Additional License :

OpenScapeExtensionsForOutlook
OpenScapeUcSuiteApps-BasePackage/Patch/win32/OpenScapeExtensionsForOutlook-7.2_72.0.42.0.zip
OpenScapeUcSuiteApps-OptionalPackage/Patch.iso/win32/OpenScapeExtensionsForLotusNotes-7.2_72.0.1.0.zip

Groupware Connection 

Microsoft Exchanserverge 
A Microsoft Exchange connection offers OpenScape users the following advantages:
• OpenScape users can access their Microsoft Exchange inbox via voice portal and execute the following tasks:
– Playing / deleting / restoring messages
– Marking messages as read / unread
– Responding to / forwarding messages with a voicemail
– Creating a new voicemail
• OpenScape users can access their Microsoft Exchange calendar via voice portal and execute the following tasks:
– Playing / accepting / declining appointments
– Sending a voicemail to the initiator of an appointment
• OpenScape users can access their private Microsoft Exchange contacts with their UC Application client and execute the following tasks:
– Creating / deleting / modifying / finding contacts
The private contacts of the UC Application clients are in this case no longer stored in the OpenScape system but in the contact folder of the Microsoft Exchange inbox.
Contacts are regularly synchronized between the UC Application clients and the Microsoft Exchange system.

Working with the Microsoft OCS / Lync server, the Exchange server will also provide instant messaging (IM).
In a Microsoft environment, a Microsoft Exchange server must always be present.
The mailboxes of all Microsoft Exchange users must be accessed via a single, common OWA access point.
OpenScape UC Application supports the following Microsoft Exchange server versions:
• Microsoft Exchange Server 2003
• Microsoft Exchange Server 2007
• Microsoft Exchange Server 2010
• Microsoft Exchange Server 2013

Microsoft OCS/Lync server
A Microsoft OCS/Lync connection offers OpenScape users the following advantages.
• OpenScape users can access their contacts in the Microsoft OCS / Lync system and execute the following tasks with their OpenScape Web Client or their OpenScape Desktop Client:
– Finding contacts
– Copying found contacts to the private contact list of the OpenScape system
• The OpenScape and the Microsoft OCS / Lync system synchronize the users' presence information. This enables the user to control his/her presence status in the Microsoft OCS / Lync client as well as in the OpenScape clients.

OpenScape UC Application supports the following versions of the Microsoft OCS/ Lync servers:
• Microsoft Office Communication Server 2007
• Microsoft Lync Server 2010
• Microsoft Lync Server 2013

OpenScape Xpressions
OpenScape Xpressions is used as store for incoming voice messages. To edit voice messages, OpenScape users can deploy the PhoneMail script of OpenScape Xpressions.

LDAP directory
The Active Directory provides OpenScape users with global contact lists – e.g. a contact list of all employees in the company.

IBM Lotus Domino server
An IBM Lotus Domino connection offers OpenScape users the following advantages.
• Voice messages are deposited in the IBM Lotus Domino inbox of the addressed OpenScape user.
• OpenScape users can access their IBM Lotus Domino inbox via voice portal and execute the following tasks:
– Playing / deleting / restoring messages
– Marking messages as read / unread
– Responding to / forwarding messages with a voicemail
– Creating a new voicemail
• OpenScape users can access their IBM Lotus Domino calendar via voice portal and execute the following tasks:
– Playing / accepting / declining appointments
– Sending a voicemail to the initiator of an appointment
• OpenScape users can access their private IBM Lotus Domino contacts and execute the following tasks with their OpenScape Web Client or their OpenScape Desktop Client:
– Creating / deleting / modifying / finding contacts
OpenScape UC Application supports the following Domino server versions:
• IBM Lotus Domino 7.0.x
• IBM Lotus Domino 8.0.x

OpenScape Conference Extension for Microsoft Outlook
UC Application users can deploy OpenScape Conference Extension for Microsoft Outlook to schedule and monitor telephone and web conferences in their Microsoft Outlook client. Furthermore, UC Application users can synchronize their OpenScape presence status with their Microsoft Outlook calendar data.

OpenScape Conference Extension for Lotus Notes
UC Application users can deploy OpenScape Conference Extension for Lotus Notes to schedule and monitor telephone and web conferences in their IBM Lotus Notes client. Furthermore, UC Application users can synchronize their OpenScape presence status with their IBM Lotus Notes calendar data.

Requirement
Application : 
Additional License : ?

OpenScape Web Collaboration
Using OpenScape Web Collaboration, users can start a web conference along with a UC Application voice conference or add a web conference to an active UC Application voice conference.

Requirement
Application : OpenScape Web Collaboration (Fast Viewer)
Additional License : OpenScape Web Collaboration License

Deployment Scenarios
The central components of OpenScape UC Application and at least one communications system represent the core of each UC Application environment.
They can be used in different configurations – the so-called deployment scenarios. This allows us to meet a customer's topology, scalability, and reliability constraints.
OpenScape UC Application supports the following deployment scenarios which can already be selected in the OpenScape UC Application installation as default configuration:
• Integrated Deployment, in which case all central OpenScape UC Application components run on a common server system with the communications system.
IMPORTANT: This deployment scenario is not recommended for solutions that require an increased system availability.

• Small Deployment, in which case all central OpenScape UC Application components run on a common server system. Independently of the communications system used which is installed on an independent computer system.

• Large Deployment, in which case various central OpenScape UC Application components and the communications system run on independent servers.

• Very Large Deployment, based on single so-called clusters used for gradually increasing the performance of a UC Application system beyond the performance of Large Deployment.

Teamwork
The following team features are supported:
• Several OpenScape users can be combined into single teams.
• The OpenScape system administrator can configure any teams and manage all of them. Additional team administrators individual to the respective teams can also create teams but manage only self-created ones.
• Each team member can see the telephone status of other members of the same team.
• Each team member can be notified about calls that arrive for other members of the same team.
• Each team member can accept calls that arrive for other members of the same team.
• Each team member can also see the call journals of the other members of the same team.
• Each user can individually specify for other team members whether calls and the call journal of a team member are also displayed to other team members.

OpenScape E/A Cockpit
OpenScape E/A Cockpit is an additional application for the UC Application server and provides an individual user interface for OpenStage phones. It realizes an advanced, dynamic forwarding logic for calls and is based on the status of the E/A group subscribers of OpenScape Voice.
OpenScape E/A Cockpit synchronizes the subscriber status with OpenScape Voice and transfers status changes and PBX events to the user interfaces.
For UC Application users the E/A Cockpit status is synchronized with the UC Application presence status and the status of the preferred device.
Only E/A Cockpit groups using a maximum of four bosses and two secretaries have been released.
NOTE: Using E/A Cockpit groups with more than four bosses and two secretaries requires a project-specific release.

OpenStage Client

OpenStage Client
The OpenStage client is a server application that you can use on telephones of type OpenStage 60/80 for setting frequently required communications functions of the OpenScape UC Application.
The following OpenScape UC Application features are available via the OpenStage client:
• Accessing the presence feature
– Your currently set presence status is displayed on your telephone.
– You can change your presence status via telephone.
• Accessing your preferred device
– Your currently set device is displayed on your telephone.
– You can change your preferred device via telephone.
• Accessing the contact search in available address books.
– You can look for contacts in the available address books.
– You can directly initiate a call to the found contact.
• Accessing your contact list
– You can search your contact list for contacts.
– You can directly initiate a call to contacts from your contact list.
• Accessing your call journal
– You can have your call journal displayed. The call journal lists all incoming
and outgoing calls.
– You can directly initiate a call to callers and subscribers you called listed
in the call journal.
– You can have the call journal entries filtered by event time.
• Accessing conferences
– You can have your conference list displayed.
– Starting self-created conferences.

OpenScape Mobile

Requirement
Application : OpenScapeUcSuiteApps-BasePackage/Patch.iso/contrib/FacadeServerSoftware-7.2_2.5.55.zip
Additional License :

Credit : somchait@tgs-enterprise.com